# Margin support and update policy

Policy version 1.0 — 25 October 2026.

Each Single Website license includes **12 months of email support and access to released updates**, starting on the original purchase date. The usage license continues after that period. Renewal is optional; there is no automatic renewal or recurring charge under the license. Read [LICENSE.txt](LICENSE.txt) for the complete terms.

## Included support

- Guidance for uploading and activating Margin, installing its routes, and configuring the features described in the documentation.
- Help using the included design options, colors, typography, navigation and supported Ghost content layouts.
- Investigation of reproducible defects in the original theme, including layout, accessibility and compatibility issues within its supported environment.
- Guidance for installing a released theme update and determining whether an issue belongs to the theme or a separate service.

We may ask you to reproduce an issue on an unmodified copy in staging. We can help identify a problem around custom changes, but implementing or maintaining those changes is outside included support. A defect in the original theme remains within scope even when it was first discovered on a customized site.

## Supported environment

The package's `engines.ghost` field states its declared Ghost requirement. Margin 0.5.2 declares Ghost 6.x support and was validated with Ghost 6.72.0. A future major Ghost release is not automatically covered until expressly supported in a theme release. Browser issues can be reported for the current and previous stable releases of Chrome, Firefox, Safari and Edge; this support scope is not a claim that every release has already been tested. The included review notes identify the versions actually checked.

Please use maintained Ghost and browser releases. We may ask you to reproduce an issue on the latest compatible Ghost patch release and a current browser before we can investigate it further. A fix may be delivered in a newer theme version rather than backported to every previous version.

## Outside included support

- Custom designs, new features, bespoke templates, code changes and merging your changes into updates.
- Ghost installation, server maintenance, deployment, DNS, SSL, backups, database administration and content migration.
- Configuring or operating SMTP, newsletter delivery, Stripe, payment accounts, subscription billing or tax services.
- Third-party integrations, injected scripts, external font providers or modifications to Ghost itself.
- Writing, editing, translating or importing your publication's content.
- Guaranteed uptime, emergency incident response, security monitoring or a guaranteed response/resolution deadline.

We will try to direct you to relevant documentation when a request falls outside theme support. This does not include completing that external work.

## How to request help

Email **contact@atelierthemes.com** with:

1. Your order reference, purchase email and licensed website URL.
2. Your Margin version, Ghost version, browser/version and screen size.
3. The affected page, expected behavior and steps to reproduce the issue.
4. A screenshot or short recording when useful, and whether the issue occurs with an unmodified theme.

Do not email passwords, API keys, payment details, member lists or a database export. Remove private information from screenshots and logs. If access is needed, we will agree on the minimum access and a safe method separately.

## Updates and renewals

During the 12-month entitlement period, you may obtain updates released for Margin through the delivery method provided with your order. Follow the update instructions in the documentation and back up direct code changes first. New feature development and a fixed release schedule are not promised.

After the period ends, you may continue using versions you lawfully received. Further updates and individual support require a new entitlement if one is offered; its price and duration must be disclosed before purchase. An agency-to-client transfer preserves the original expiry date.

For the same purchase, this policy cannot reduce rights granted by its accompanying license. Mandatory statutory rights and remedies remain unaffected by the end of the contractual support period.